Companies Conflict Resolution in Focus group Essay

Companies Conflict Resolution in Focus group - Essay Example External conflicts comprise of situations and issues seemingly created by others and which threaten personal and professional goals and desires of a person. It is often observed that poor communication among the workers and administrators lead to conflicting situations. â€Å"If resolution to a conflict is to end properly, it must begin properly – by negotiating a solvable problem. Therefore, the act of successful conflict resolution begins with the way the problem is examined† (Erickson). Thus, the best way to tackle workplace conflicts is to provide a neutral platform to the involved parties and thrash out the differences with a mediator with clear intention of solving it. The mediator is a person who facilitates easy communication between two warring groups or individuals with a well planned strategy. These facilitators are experts who specialize in human psychology with good listening power. They are assertive without being aggressive and confront the problems with an open mind which inspires confidence of the individuals involved. They provide an atmosphere that eases tension among the participants and promotes a proactive session where people can put forward their opinions without the threat of a backlash. These mediators often believe in forming focus groups of individuals followed by an interactive session among the group members with the facilitator subtly guiding the group towards resolution of the dispute or conflict and help generate as many different ideas and opinions as possible within a given time schedule. The mediators or moderators are helped by assistant moderator who takes notes and runs the recording of the discussion. Focus group is characterized by its homogeneity with relatively small number of people (normally from 8 to 12 persons) each of who are encouraged to voice their opinions. Main objective of the formation of the group is to go deep into the problem and